CONSUMER CARE ASSOCIATE

Our BAYANIHAN way of life will inspire YOU. It is the spirit of Bayanihan that drives us to continue our legacy of excellence and commitment to care. As an organization, we achieve our successes through good, honest, and persevering hard work - TOGETHER. It is in this way in which our company was built; we progressed as the country's leading Pharmaceutical company, not by sheer luck, but by pure perseverance, integrity, and brotherhood. Grow with us, and be a part of the Bayanihan spirit.

Role Overview 

• Establishes and maintains excellent standards of customer service through various channels such as phone, email, and social media.
• Monitors consumer engagements thru social media of the company and its brands.
• Submits monthly reports on various consumer engagements of the company and its brands made via various channels such as phone, email, and social media. 
• Coordinates regularly with internal customers for updates and information pertinent to servicing customers
• Trains and ensures to be up to speed on pertinent product details, and engages in Continuing Professional Education for Pharmacists

Required Qualifications:

• Graduate of Pharmacy and must be a Registered Pharmacist
• With at least six (6) months of work experience in Customer Service.
• Preferably with experience being a Retail Pharmacist or Customer Care Representative.
• Able to professionally handle social media community management for the company and its brands.
• With high level of customer service orientation and excellent communication and writing skills.
• Proficient in Microsoft Office applications.

We are committed to providing our employees with the best possible experience. As a LEARNING ORGANIZATION, we are eager to support your development and create the most fitting career path for you. As DESIGNERS AND DRIVERS OF INNOVATION, we are keen to provide you with opportunities to positively transform processes that will intensify business growth. As a NURTURING FAMILY, we are passionate about conducting programs that can promote your wellness, and help you be the best that you can be. As BELIEVERS OF OUR PURPOSE, we are and we will always remain earnest in giving meaningful tasks that will keep you delighted and fulfilled - at work and beyond.