SPEND MANAGEMENT SYSTEMS LEAD

It is the spirit of Bayanihan that drives us to continue our legacy of excellence and commitment to care. As an organization, we achieve our successes through good, honest, and persevering hard work - TOGETHER. It is in this way in which our company was built; we progressed as the country's leading Pharmaceutical company, not by sheer luck, but by pure perseverance, integrity, and brotherhood. Grow with us, and be a part of the Bayanihan spirit.

Role Overview:

• Provides direction to the operations support team by asserting the standard service operations processes and evaluating the delivered tasks versus the service level agreement on a periodic basis.
• Implements improvements for IT services by conducting regular service reviews, identifying improvement areas due to metrics not reached, holding regular benchmarking, and conducting audits and maturity assessments.
• Conducts review of IT service portfolio by evaluating existing service catalogues and benchmarking with similar technologies on a periodic basis.
• Implements assigned projects by managing completion of project tasks per phases, managing deliverables of project team members, communicating project status, monitoring issues and resolution and aligning transitioning to support upon go-live.
• Facilitates discussions with CIT LT and the different BU/ divisional, and regional country customers on opportunities to generate more value from the system by implementing new features/functionalities/modules, by improving visibility through dashboards/metrics, and expanding usage of existing modules.  Effectively, the Spend Management Systems Lead performs the Value Manager role to the org.
• May be asked to perform role as Account Manager/Account associate to selected BU/divisions/ULI. May be asked to perform role of Resource Manager to optimize mix of implementation/support resources and reduce costs.

Required Qualifications:

• Graduate of Information Technology or any related course
• Has a good appreciation of business process and systems like Coupa and SAP.  
• Has an experience in customer relationship management, operations support and Project Management
• Has experience in handling a team

We are committed to providing our employees with the best possible experience. As a LEARNING ORGANIZATION, we are eager to support your development and create the most fitting career path for you. As DESIGNERS AND DRIVERS OF INNOVATION, we are keen to provide you with opportunities to positively transform processes that will intensify business growth. As a NURTURING FAMILY, we are passionate about conducting programs that can promote your wellness, and help you be the best that you can be. As BELIEVERS OF OUR PURPOSE, we are and we will always remain earnest in giving meaningful tasks that will keep you delighted and fulfilled - at work and beyond.